Terms & Conditions
Please read these Terms & Conditions carefully. They contain important information about your retreat contract.
Your contract is with Reset Yourself Limited ,with registered offices at 20 Vallis Way London, W13 0DD, referred to as “we” or “us” in this contract. A binding contract is only entered into when we issue a ‘confirmation invoice’ or ‘confirmation of booking email or letter’ following receipt by us of the deposit fee or the retreat fee paid in full. By contacting us to make a booking, you accept that you have the authority to bind all members of your party (if applicable) to these terms and conditions. It is essential that you check details on the confirmation invoice and inform us immediately of any errors.
2. PAYMENT FOR YOUR RETREAT
A deposit of £500 of the total retreat price is required at the time of booking. The balance is due [60 days] prior to departure. If the booking is made less than [60 days] before departure, the full amount is due on booking. If any balance remains unpaid, travel documentation will not be issued and we reserve the right to treat your booking as cancelled and apply the cancellation charge set out below. Final booking documents will usually be sent out approximately 2 weeks before departure.
Whilst we make every effort to ensure that the information in our brochures and on our websites and elsewhere is as accurate as possible, details are often published many months before your retreat takes place. We reserve the right to make changes to the brochure, the websites and elsewhere and any information they contain. You will be informed of any material changes before booking. We are only responsible for information contained within our own publications and websites. We are specifically not responsible for third party information (from tourist boards and hotels for example) contained in any other brochures or websites.
4. AMENDMENT AND CANCELLATION BY YOU
We will do our best to assist you in altering your arrangements after booking but cannot guarantee this will be possible. If alterations can be made, you will be responsible for all extra charges and costs and we reserve the right to charge a £50 administration fee per person plus any applicable charges levied by our suppliers. We also reserve the right to treat any amendment less than [eight weeks] prior to departure as a cancellation and apply the cancellation charges set out below.
All cancellations must be made in writing by the person who made the booking and are effective on the day we receive it. As we incur substantial costs and losses on a cancellation, we will apply the following cancellation charges:
Number of days prior to departure
Cancellation charge as percentage when cancellation notice received of total retreat price
Up to [60 days]
[30 days or less]
If you do not attend the retreat without having notified us of your cancellation in writing, there will be no refund.
5. AMENDMENT AND CANCELLATION BY US
It is occasionally necessary for us to make changes to advertised products and services and we reserve the right to make such changes. In exceptional circumstances we may have to modify your retreat after booking. If the change is minor we will do our best to notify you in advance but are not obliged to do so and no compensation is payable. If the change is material (for example, a change of destination or to a lower standard of accommodation), we will notify you as soon as practically possible and offer you the choice of (i) accepting the alternative arrangements or (ii) arranging an alternative retreat with us or (iii) cancelling your retreat.
(B) CHANGES DURING THE RETREAT
If we are unable to provide a significant proportion of your retreat whilst you are away, suitable alternative arrangements will be made for you at no extra cost or, alternatively, you will be returned to your point of departure and given a pro-rata refund for any part of the retreat not received. This does not apply to minor changes in your accommodation, itinerary or transportation.
If you choose not to participate or accept any part of the services or activities provided by us, we are not obliged to offer any suitable alternative and you will not be entitled to a refund.
(C) CANCELLATION BY US
Whilst we hope we will never have to cancel your retreat, this does very occasionally happen and we reserve the right to do so. Should it be necessary to cancel your retreat we will endeavour to offer alternative travel arrangements of equivalent or similar standards, together with a price refund if appropriate. Alternatively we will provide a full and prompt refund.
(D) FORCE MAJEURE
Compensation will not be payable in any cases where an amendment, change or cancellation is due to “force majeure”, being unusual or unforeseeable events or circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid. These include, but are not limited to, war, threat of war, riot, civil disturbance or strife, terrorist activity (actual or threatened), industrial disputes, technical or maintenance problems with transport, machinery or equipment, power failure, natural or nuclear disaster, fire, flood, drought, adverse weather conditions, levels of water in rivers, acts of God, closure of airports, changes of schedules or operational decisions of transport providers, sub-contractors or suppliers.
All prices advertised or quoted are per person based on sharing a twin/double room and are in pounds sterling unless otherwise shown.
If you have any complaint or problem whilst on retreat you must inform us, our representatives or the supplier as soon as possible to give us the maximum opportunity to rectify it. Any unresolved complaints must be notified to us in writing within 14 days of your return.
8. FLIGHTS, PASSPORTS, VISAS AND OTHER ESSENTIAL DOCUMENTATION
It is your responsibility to book your flight to and from the location of the retreat. It is your responsibility to ensure that all necessary passports are machine readable. You should also ensure that all necessary visas, international driving licences, vaccinations and other health documents are in order. All passports must have a validity of at least six months from your scheduled return date to the UK. You will generally need clear/clean pages for visas, as required, to be inserted. You must read all documentation that is supplied to you and ensure that all information contained within is correct. Failure to do so may incur amendment charges which are your responsibility.
It is your responsibility to arrange travel (including flights) to the site/location for the retreat unless previously agreed and/or stated by us.
9. TRAVEL INSURANCE
Your retreat package with us does NOT include travel insurance and it is your responsibility to ensure you have adequate insurance cover. In accordance with normal industry practice, we will require you to have adequate travel insurance to provide accident and medical cover before you depart for your retreat. Such insurance should ideally be valid from the date of booking, be valid throughout the retreat duration and financially cover any probable loss through cancellation, amendment, accident or health related problems. You should ensure you are covered for all activities you are planning on your trip.
10. SPECIAL REQUESTS
Whilst we will endeavour to comply with any special requests such as diets and room requirements, we can only do so on a “goodwill” basis. However, we cannot guarantee availability and cannot be held responsible if they are not provided.
You are responsible for your own medical requirements and personal footwear and clothing unless otherwise stated.
11. PERSONAL HEALTH
Except as disclosed in writing to us, you confirm that you are in good mental and physical health and unaware of any reason why you may be particularly unsuited to taking part in the activity and/or service which forms part of your retreat or may be likely to cause illness or injury during the activity and/or service.
Failure to disclose any information that is required in your booking form may result in us terminating the retreat contract and withdrawing you from the activity and/or service on the grounds of incorrect information. Unless we specifically agree in writing, you will not be entitled to any refund or payment where termination is made in these circumstances.
12. EXCURSIONS AND ACTIVITIES
We are only responsible for excursions and activities sold by us and which form part of your retreat contract.
None of the exclusions and limitations in these conditions are intended to limit any rights you may have under statute or common law which may not be excluded; nor in any way exclude or limit liability to you for personal injury or death resulting from our negligence or that of our employees or agents; or for any liability incurred as a result of fraud or fraudulent misrepresentation by us.
We reserve the right to take photos, recordings or testimonials unless you specifically advise us that you do not wish for any photo, recording or testimonial on which you are recognisable or identifiable to be used by us. All associated rights shall be solely owned by us and may be used on our website, marketing and promotional materials.
15. ADDITIONAL INFORMATION AND MISCELLANEOUS
In addition to these general booking conditions, specific relevant destination information may be contained within the individual brochures and website.
If you cause danger or damage to any person, or threaten the wellbeing, safety and health of any other client, employee or property, we and any of our agents or suppliers may at their discretion have you immediately removed from the property/retreat without refund. We will have no liability to you in such circumstances and will not be liable for any costs incurred.
This contract is governed by English Law and is subject to the exclusive jurisdiction of the courts of England and Wales.